As part of our Continuous Improvement Plan, and also as a required accountability measure of Information Technology Centers, MVECA utilizes Salesforce as a help desk. Salesforce provides a single point of contact for support within MVECA, and as the first and preferred line of response in resolving service problems. Salesforce helps MVECA with initiating change management processes resulting in high quality, consistent service delivery. This is an important and required part of our service that helps increase end-user productivity and raises customer satisfaction.