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Phone Number: (937) 767-1468

Fax Number: (937) 767-1793

Support

Support

Here, in the MVECA support pages, we hope you will find the resources you need to answer your questions. Using the most efficient means, you can review documentation, create a help desk request, email, phone us, seek remote assistance or attend an online meeting.
 
In summary you'll find: Resources, Help Desk Information, Training Schedules, and Staff Directory.
 
Resources
Please check the available MVECA Resources including various Documents, Checklists, and Training materials that may help you resolve your issue on your own. 

Help Desk
The MVECA Support Team makes use of the Cherwell Service Management application. We will acknowledge your tickets within 4 hours and will typically resolve the issue within one day.
 
To open a ticket you can go the Cherwell Service Service Portal or follow the directions on this page.

Training Calendar
MVECA offers a wide variety of training opportunities to help you become more proficient in the use of the applications you depend upon.

Online Training
MVECA will utilize online meetings and recordings when appropriate for scheduled training events or impromptu one-on-one meetings.

Staff Directory
Email, Phone and other Contact information for all MVECA Staff.