Product Feedback Redirect Page
Hello,
From Progress Book or Special Services Education Module, you have clicked on the red school house located in the upper left corner of your window. Previously, this action opened up a window for you to input and submit a question to the Progress Book helpdesk. Due to statewide CIP's goals pertaining to the way ITC's are accountable to their customers in the helpdesk service area, we have redirected the red school house to the page you are currently viewing so you may access Frequently Asked Questions and determine your best option for problem resolution.
- If you are regular staff, you should
first contact your Progress Book / Special Services Education Module
district or building support person so they may assist you. If you were able
to login to the module, you may click on the "help" link, located in the
upper right hand corner of any window inside Progress Book or the Special
Services Education Module, to access valuable help topics.
-
If you are a building or district support person for Progress
Book or the Special Services module and you
have a
CAUnicenter
account, you may login and create a ticket by
clicking on the following link:
https://helpdesk.usd.oecn.k12.oh.us/Caisd/pdmweb.exe
If you do not have a CAUnicenter account, please contact us at
progressbook@mveca.org
and we will
create one for you. The CAUnicenter Tutorial is on the MVECA homepage:
Servicedesk Tutorial
-
If you receive a
System Unavailable message or if
this is an
emergency message, please
contact your Progress Book / Special Services Education Module district or
building support person and they will contact MVECA.
Please try back in fifteen minute intervals after contacting your
representative.
- Frequently Asked Questions: A list of Frequently Asked Questions is located on the Progress Book Documentation page near the bottom. This list will be updated throughout the year: http://www.mveca.org/ProgressBook/docs/PROGRESS%20BOOK/progress_book_documentation.htm
As always, when you are submitting a helpdesk ticket, please remember to provide detailed information pertaining to your question, comment or feedback so we may respond to you in an efficient manner. This information could include the following: Which software package - Progress Book or Special Services Education Module, what area of the software, your district, building, user, class, report, assignment, student, grading period, and form. We may require additional information regarding the issue and may request this through the CAUnicenter ticket you create.
Thank you,
MVECA Student Services Team